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Nov. 7, 2019


Merissa Brown, User Researcher
User Research, UX, Customer Journey, Public sector

What’s your background?
I’m fairly new to my career; I graduated with a degree in Biomedical Sciences in 2016 and then decided to take a completely different route as a Digital Services Delivery graduate trainee at NHS Digital. There, I fell in love with User Research and I’ve been a User Researcher ever since. I loved working in the public sector as I could really see myself making a difference to the health journeys of many patients - it was very fulfilling.

Describe your role at Difrent
As a User Researcher at Difrent, my primary focus is understanding what our users need. How is the status quo impacting their lives? What do they require to make things simpler for them?

Who are you outside of Difrent?
Outside of Difrent, I’m quite unremarkable if I’m honest. I love my bed and Netflix a little bit too much, I feel like I’ve watched it all! I am, however, a pretty good chef - I do this thing where I replicate any dish I try when I eat out. I’m also studying a Masters in Psychology so I really don’t have much downtime (hence the love for my bed and Netflix).

Who would you invite to dinner, dead or alive?
Hmm, aside from the obvious choice (The Beyonce Knowles-Carter), probably Robin Williams because he was such a big and amazing influence to my childhood.

I’d also invite Katherine Johnson because she has such a brilliant mind and even in the face of adversity, she managed to utilise it to achieve something remarkable. Pretty admirable.

I also listen to a podcast called The Read. I’d love to have dinner with the hosts, Kid Fury and Crissle. They’re just hilarious misfits.


read more

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To take this to the next logical step an organisation goes to market with an ITT, with a set of requirements, and I’m gonna shorten and simplify this, and the supplier comes back with a proposal which the buyer either accepts, rejects or negotiates.