Senior User Researcher

Remote / Newcastle or Bristol

£45k - £55k


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Role summary

We’re looking for an empathetic, proactive and experienced Senior User Researcher to lead on planning and conducting research activities to understand user needs, motivations and behaviour, as well as organisational goals, processes and policies. 

Your research will be key to supporting the wider team to develop simple and intuitive services/products, based on a deep, shared understanding of user and organisation needs. Your research will also inform strategy and policy decisions. 

You’ll also be involved in planning our approach to new business opportunities, coaching and mentoring colleagues and clients, and supporting recruitment into the Difrent Design team. 

Essential skills and experience

  • Experience in conducting research within a fast-paced, agile delivery environment, as part of a multidisciplinary team working with designers, business analysts and product managers (among other roles)
  • Leading on the research approach for projects, understanding strategic priorities and identifying knowledge gaps. Selecting the most appropriate methods and considering constraints around time, budget and recruitment 
  • Facilitating discovery research with users and stakeholders, using methods such as interviews, surveys and observation
  • Facilitating evaluative research to assess the suitability and usability of proposed solutions, using methods such as usability testing and diary studies
  • Passionate about ensuring your research approach is inclusive, recruiting diverse participants and taking into account the needs of people with low digital skills and disabilities
  • Ensuring your research is ethical and respects users’ privacy, adhering to GDPR
  • Analysing findings from a wide range of research activity, synthesising large amounts of potentially conflicting information to produce clear and actionable insights for the team
  • Producing high-quality outputs to help communicate your research findings, such as (but not limited to) personas, user needs, journey maps and findings reports
  • Communicating insights and rationale to all levels of stakeholders in a clear, compelling and engaging manner, advocating for user needs and the value of user-centred design 
  • Experience in mentoring and upskilling other people in user research methods and ways of working
  • Comfortable working remotely, and willing to travel to client sites when needed 

Desirable skills and experience

  • Experience in working on complex government services, delivering to the Government Service Standard
  • Experience in successfully representing user research at Government service assessments
  • Experience and understanding of other areas of user-centred design, such as UX, Service Design or Content Design, in order to support the wider team where needed
  • Experience in planning and facilitating workshops with stakeholders or users to gather information, align teams and move projects forward
  • Experience in line managing junior or midweight user researchers, managing performance and professional development

Values and behaviours

  • Approach your research with curiosity, focus and attention to detail 
  • Work openly and transparently, encouraging your team to participate in research activity and actively sharing learnings with the wider Difrent and client teams through communities of practice, and externally through blogs or podcasts
  • Comfortable managing competing priorities and requests, and delivering at pace
  • Proactive and take ownership of your work, knowing what needs to be done and delivering to a high standard
  • Inclusive in your approach to research, ensuring your participants represent society as a whole, including users with accessibility needs and people from different social, cultural and economic backgrounds 
  • Collaborate and build relationships with team members within and outside of your own discipline, combining your expertise to co-design the best solution for the user and the organisation 

About Difrent

Our culture is founded on passion, creativity and honesty. As a business, we are energetic and encourage people to be who they really are. 

We’re passionate about diversity and inclusion, and therefore would welcome applications from people with disabilities and from diverse backgrounds. 

We’re a remote-first organisation, and offer a flexible work pattern, helping you to balance your job with your other priorities such as childcare or your health/wellbeing. 

We have an ambitious growth plan at Difrent, which is part of the Panoply Group, giving employees the opportunity to deliver impactful and meaningful change for our Health and Social Care, Government and Private Sector clients.


How to apply

Apply today with your CV and cover letter, and ideally a portfolio of work, by emailing our recruitment team at

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