Role Summary
We’re looking for a passionate and proactive User Experience Designer to draw together our clients’ business requirements, user needs and technical capabilities to design simple and intuitive services and products.
You’ll apply a user-centred design methodology from start to finish as part of a multidisciplinary team, testing and iterating your designs based on user behaviour and feedback.
Essential skills and experience
- Delivering suitable design solutions which meet user needs and organisation needs, and reflect known best practices and project constraints
- Planning user flows, journeys and information architecture that are intuitive for users to navigate through an end-to-end service or product
- Creating prototypes of an appropriate fidelity for their purpose, including sketches, wireframes and HTML prototypes (e.g. using prototype kits)
- Providing and implementing recommendations for iterations or improvements based on regular user research, analytics,
behavioural data and testing feedback
- Communicating your ideas and rationale/evidence clearly and persuasively to team members and stakeholders, advocating for user-centred design
- Ensuring your designs are accessible to everyone, including users with visual, hearing, mobility and cognitive impairments, achieving AA standard as a minimum
- Comfortable working remotely, and willing to travel to client sites when needed
Desirable skills and experience
- Previous experience of working on government services, delivering to the Government Service Standard
- Previous experience of working within an agile delivery environment, as part of a multidisciplinary team
- Experience and understanding of other areas of user-centred design, such as User Research or Content Design, in order to support the wider team where needed
- Experience of mentoring and upskilling other people in user-centred design methods and ways of working
- Experience of planning and facilitating co-design workshops to generate ideas based on research insights, and move the project forward
Values and behaviours
- Approach your work with curiosity, focus and attention to detail
- Work openly and transparently, actively sharing learnings with the wider Difrent and client teams through communities of practice, and externally through blogs or podcasts
- Comfortable managing competing priorities and requests, and delivering at pace
- Proactive and take ownership of your work, knowing what needs to be done and delivering to a high standard
- Collaborate and build relationships with team members within and outside of your own discipline, combining your expertise to co-design the best solution for the user and the organisation
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